Web Conferencing

Over the last several months, Instructional Technologies has been doing research and working with faculty pilot groups to provide better web conferencing software for the University.   After researching ten products, it has been determined that we will adopt two products, Zoom and Blackboard Collaborate Ultra, as suitable replacements to Adobe Connect.  Both of these products will add functionality, including the ability to participate by phone and enhanced accessibility features, to help create a better online or hybrid course for both faculty and students.  Effective Summer Session 2017 Adobe Connect will no longer be available and our web conferencing tools will be Blackboard Collaborate Ultra and Zoom.


Blackboard Collaborate Ultra

BB Collaborate Ultra is a web conferencing tool directly integrated into all Blackboard courses.  All faculty and students will have the ability to use this product in their Blackboard courses. To access our BB Collaborate Ultra training videos and training guides, please click here.



Zoom is a web conferencing tool for faculty teaching in hybrid and online classrooms and for those who use more advanced functionalities of web conferencing platforms.  Additionally, Zoom will be used in administrative areas around campus. To access our Zoom training videos and training guides, please click here.

To request a Zoom pro account, please submit the Zoom Account Creation Form.


Training Sessions

CIT will be holding weekly group training sessions for both BB Collaborate Ultra and Zoom.  Please check the Instructional Technologies Training Calendar to sign up for these sessions.

Contact Us

University Helpdesk

Call Us: 610-519-7777
M-Th 8am-7pm
F 8am-5pm

Walk-ins: Falvey Memorial Library, First Floor
M-Th 9am-7pm
F 9am-5pm

TechZone @ The Commons
Chapter Hall
M-Th 9am-7pm
F 9am-5pm

School of Law Helpdesk

Call Us: 610-519-7700
Walk-ins: Law Library Rm 104
M-F 9am-5pm

Classroom Technologies Hotline