Known Issues

Known Issues

Check back here for a running list of known issues that we discover through our testing.  If you find anything please email your Learn Group Coordinator or CIT.


Adobe Connect Browser Information
Over the weekend, there were two security vulnerabilities found in Adobe Flash.  An update for the software is expected by the end of week.
As a result of the found vulnerabilities, Google and Mozilla have decided to block Adobe Flash from loading in the browser.  The change effects Adobe Connect because it uses the plugin for functionality.  When using Adobe Connect, the faculty/student will be asked to enable the plugin.  This is the only way Adobe Connect will run at this point.  We just want to make everyone aware of the issue, as Adobe continues to work on a resolution.
If you have not always allowed Adobe Flash to run, you will be presented with a warning and a link to activate Adobe Flash.  Click that link to enter the Adobe Connect room.

Using an Ampersand (&) in a test title will cause errors
Do not use an ampersand in the name of Tests, Surveys, and Pools.  Using this character will cause for the test data to become corrupt or for loss of the test altogether.
Resolution:  Do not use an ampersand in the title.  We are working with Blackboard to correct the issue.

Students are receiving timeout errors when submitting tests
Blackboard Learning System users may randomly appear to get kicked out of the system while taking Assessments due to session timeouts. They get "Access denied" messages, and after re-authenticating they are unable to finish their assessment. Frequently reported are errors about non-existing attempts. The issue described here is specific to not having made intermediate saves for some period of time (longer than 20 minutes). 
Resolution:  Train users to save their attempt every 10-15 minutes (but avoid too-frequent saves, which overload the application).

Some Blog postings disappear from both the instructor and student view
Sometimes when copying and pasting from a website the HTML code causes other posts to be hidden from everyone's view.
Resolution:  Remove the post with all of the HTML code and the other posts will be visible.  IF your post has the HTML, try copying it into Notepad first and then pasting into Blackboard to help alleviate the issue.

Essay TextBox Keeps Collapsing the page
With OS X 10.10, there is an issue with the underlying Safari WebKit component that will cause the "jump to the top scrolling" when editing an essay question in a quiz.The issue has been reported to Apple, but there is no indication as to when a fix will be available.
Resolution: Expand the essay question editor to full screen.

Contact Us

University Helpdesk

Call Us: 610-519-7777
M-Th 8am-7pm
F 8am-5pm

Walk-ins: Falvey Memorial Library, First Floor
M-Th 9am-7pm
F 9am-5pm

TechZone @ The Commons
Chapter Hall
M-Th 9am-7pm
F 9am-5pm

School of Law Helpdesk

Call Us: 610-519-7700
Walk-ins: Law Library Rm 104
M-F 9am-5pm

Classroom Technologies Hotline