Known Issues

Known Issues

Check back here for a running list of known issues that we discover through our testing.  If you find anything please contact UNIT, support@villanova.edu or 610-519-7777.

 

Using an Ampersand (&) in a test title will cause errors
Do not use an ampersand in the name of Tests, Surveys, and Pools.  Using this character will cause for the test data to become corrupt or for loss of the test altogether.
Resolution:  Do not use an ampersand in the title.  We are working with Blackboard to correct the issue.

Students are receiving timeout errors when submitting tests
Blackboard Learning System users may randomly appear to get kicked out of the system while taking Assessments due to session timeouts. They get "Access denied" messages, and after re-authenticating they are unable to finish their assessment. Frequently reported are errors about non-existing attempts. The issue described here is specific to not having made intermediate saves for some period of time (longer than 20 minutes). 
Resolution:  Train users to save their attempt every 10-15 minutes (but avoid too-frequent saves, which overload the application).

Some Blog postings disappear from both the instructor and student view
Sometimes when copying and pasting from a website the HTML code causes other posts to be hidden from everyone's view.
Resolution:  Remove the post with all of the HTML code and the other posts will be visible.  IF your post has the HTML, try copying it into Notepad first and then pasting into Blackboard to help alleviate the issue.

University Helpdesk

Call Us: 610-519-7777
M-Th 8am-7pm
F 8am-5pm

Walk-ins: Falvey Memorial Library, First Floor
M-Th 9am-7pm
F 9am-5pm

Walk-ins: 
TechZone @ The Commons
Chapter Hall
M-Th 9am-7pm
F 9am-5pm

School of Law Helpdesk

Call Us: 610-519-7700
Walk-ins: Law Library Rm 104
M-F 9am-5pm

Classroom Technologies Hotline

610-519-5631