All UNIT hardware technicians are A+, Dell and Apple certified and are authorized to do warranty repairs for all laptops and desktops across campus. We provide service and support for the entire Villanova community. Below are some guidelines for the issuing computer equipment and its service and disposal. Please contact Technology Support Services at firstname.lastname@example.org or call ext. 9-7777 if you have any questions.
Warranty service and repairs
All computer equipment is purchased with a 3 year extended warranty. This allows us to repair most hardware incidents without any extra cost to our users. However, some repairs are not covered by this warranty and there will be charges if non warranty repairs are needed. The items listed below are not covered under warranty.
UNIT will properly recycle used laptop and desktop computers that have come to the end of their life cycle. Please do not throw old computer equipment in the trash. Many parts of a computer contain material that will be hazardous to the environment if not properly disposed. Please contact Technology Support Services at email@example.com, submit a ticket to the Self Service Helpdesk, or call us at 9-7777 and we will schedule a time to pick up your laptop and desktop computers, data wipe all drives and store it for electronics recycling to pick up. All other electronic recycling including, monitors, printers, keyboards, mice, cables, TV’s, projectors, etc. are now being picked up by Facilities for disposal.