What is ClockWork?

ClockWork is a software management system that will change the way Learning Support Services communicates with students and faculty about reasonable academic accommodations.

What will change?

Accommodation letters. Students will now be able to notify professors of their approved accommodations electronically by contacting them through ClockWork.

Test Scheduling. Exam proctoring handled by Learning Support Services will now be scheduled electronically by the student through ClockWork.

Intake of new students. Students new to our office will now be able to complete an online intake form and upload documentation directly to the system.

What will stay the same?

Our mission. We are still committed to providing reasonable academic accommodations for students with learning disabilities, other neurologically based disorders, and those disabled by chronic illnesses, as well as offering students a variety of academic support services that are designed to help all Villanova students maximize their academic success.

Our commitment to assisting faculty in accommodating students. This includes exam proctoring. We understand that faculty appreciate that LSS does what we can to help proctor exams and we are committed to continuing to help in that area using new and improved ClockWork procedures.

Our policies concerning students with disabilities. Our documentation guidelines and procedures for determining reasonable accommodations for students will remain the same.

Student responsibilities. Students seeking accommodations will still be required to engage with their professors about their specific needs.

Who will ClockWork impact?

ClockWork will be used exclusively in the Office of Learning Support Services. All students requesting reasonable accommodations and the faculty teaching their classes will be required to use this exciting new technology.

How do I get more information and/or training?

Learning Support Services will be offering live and online training opportunities, how-to instruction sheets, and opportunities for students and faculty to provide feedback. If you are interested in doing some beta testing for us this summer, please email

Why ClockWork?

There are many reasons why LSS has decided to adopt this new system. Here are a few important ones:

  • The number of tests proctored continues to rise. With our current facilities and staff, we needed to find a solution that would still allow us to provide this valuable service to faculty.
  • One of the wonderful things about ClockWork is that it encourages students to take charge of their own learning needs and practice important self-advocacy skills. Students will learn to communicate with professors and plan ahead, developing essential skills that they need to cultivate for life after Villanova.
  • ClockWork is a secure system that exists on Villanova’s own server. In an age where we all need to take cyber security seriously, students will no longer need to send sensitive disability-related information via email.
  • With an increased number of students seeking our services, ClockWork will help create an environment where Learning Support Services staff can spend more time serving our greater community by meeting with students, holding workshops, collaborating with our colleagues, and providing consultation and development opportunities to faculty and staff.

Contact Information

Office of Learning Support Services:
Villanova University
Learning Commons in Falvey
Suite 212
800 Lancaster Avenue
Villanova, PA 19085
Phone: 610.519.5176
Fax: 610.519.8015

Follow us on Twitter: @VillanovaLSS

Hours of Operation:
Monday through Friday 9:00 a.m. - 5:00 p.m.

Meet Our Staff

Directions to campus and Campus Map (PDF)