Xerox is now the preferred vendor through XSE for our campus print environment. Why move to Managed Print Services? Managed Print Services can reduce the total cost to the university by managing and optimizing printer use, improving environmental sustainability and can improve document security. Cost savings can be as much as 30% of an organizations printing budget.
Printer Ordering
To order a network printer follow the steps below:
- Log into XSE’s website through MyNova's Procurement Link and then selecting Mercury Commerce.
- Click on easyPurchase.
- Click on New Cart/Requisition
- Select XSE from the catalog drop down menu
- Click on search.
- The XSE website will launch containing list of University pre-approved printers
- Select the one that best suits your needs and proceed to check-out
If you have questions related to the purchasing process or if you need access to Mercury Commerce, please contact the Procurement Department.
Please review our XSE Network Printer FAQ categories below for more detailed information:
How do I know what printer is right for my department?
XSE Group’s Vendor Page breaks each printer into user categories. If additional help is needed please contact our customer service group for assistance at (215) 345-9155.
How does the charge per page work?
Our per page plan removes the disadvantages of printer ownership. These plans help eliminated concerns of printer repair costs, the fluctuation of consumable prices (i.e. toner, fuser, and maintenance kits). XSE Group will bill the department for the number of prints, these charges can be less than a penny per page.
Why are the per page charges higher on the lower priced printers?
Two primary reasons:
1. Higher drum yields
2. Higher capacity toner cartridges
Who do I contact if I forget my XSE username and password?
On the homepage of both the Supply and Service Web Portal, there is a “Forgot” password option. When prompted provide your site user name, and a temporary password will be emailed you to. If this does not work please feel free to call our customer service group at (215) 345-9155.
What the N and DN after the model number mean?
N = Network capable
D = Duplex capable or two-sided printing
T = Ships with additional paper trays
What does the maintenance contract include?
XSE Group of PA maintenance contract includes all parts, repair labor and supplies (paper is not included).
If I have a question about my monthly bill who do I contact?
If you have any questions regarding our print program, please contact our customer service group at (215) 354-9155.
How quickly will the printer be delivered once I order it?
Our product can take up to 2 weeks to ship, this is dictated by our stocking level.
How do I order toner for my Xerox printer?
XSE Group has created a web portal for placing supply orders. The link to the web portal is listed below, login user names and passwords will be provided after product is ordered. Secondly, you can also use XSE’s dedicated VU Hotline for supply requests at (267) 898-3693.
Where do I access Supply Ordering or Service Requests?
How do I see what accessories are available for the Xerox printer I am thinking about ordering?
Currently all printers are pre-configured. If additional accessories are needed please contact our customer service group of assistance at (215) 345-9155.
Where can I see the network printers that XSE has available?
All available network printers offered by XSE Group are listed on our vendor page inside of Mercury.
Can I order a network printer and just connect it directly to my computer?
At this time, all network capable printers need to be connected to network in order to participate in Villanova's MPS program.
Once the printer is delivered, how do I connect it to Villanova’s network?
XSE Group and UNIT have partnered to streamline the process of connecting your new printer. Before your new printer is shipped, we will notify UNIT and a helpdesk ticket will be entered. A representative from UNIT will connect your new printer on the day of delivery.
How do I request service for my printer?
XSE Group has created a web portal for placing service requests. The link to the web portal is listed below, login user names and passwords will be provided after product is ordered. Secondly, you can also use XSE’s dedicated VU Hotline for service requests at (267) 898-3693.
If my printer needs repair how quickly will XSE be on site to fix it?
XSE Group is committed to a campus wide four hour average Monday through Friday from 9 AM to 5 PM for service request.
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