Phone Support

Set Up Voicemail

Initialize your mailbox:

1. From your desk phone, dial 96000
2. Follow the prompts to set a new security code (temporary code is 0000, four zeros), record your name, and record your greeting.
   
3. To reset your security code go to this link and change the security code This is a new feature to help make the process self-serve for the users and be more user friendly being able to change it when you want for security purposes. 

Setup for a MAILBOX-ONLY number:

1. From a campus phone, dial 96000  
2. Press [*] when prompted for security code 
3. Press [#] and enter the 5 digit mailbox-only number 
4. Follow the prompts to set a new security code (temporary code is 0000, four zeros), record your name, and record your greeting.

Access from an off campus phone:

1. Dial 610-519-6000 
2. Press [#] followed by your five digit extension.  
3. Follow the prompts to set a new security code (temporary code is 0000, four zeros), record your name, and record your greeting.

How set your Out of Office

To Enable an Out of the Office message:

1. If at the phone enter your voicemail
   1. Click 4 for Phone Manager Functions
   2. Click 6 for Out of Office Greeting
   3. Record message and press any key when complete
   4. Press # to save and enable the Out of the Office greeting
2. If using a cell phone

1. Call 610-519-6000
2. Press # followed by your five digit extension.
3. Enter your security code (voicemail password)
4. Click 4 for Phone Manager Functions
5. Click 6 for Out of Office Greeting
6. Record message and press any key when complete
7. Press # to save and enable the Out of the Office greeting

To Disable an Out of the Office message:

1. If at the phone enter your voicemail
   1. Remove Out of Office greeting by pressing 4. 
2. If using a cell phone

1. Call 610-519-6000
2. Press # followed by your five digit extension.
3. Enter your security code (voicemail password)
4. Remove Out of Office greeting by pressing 4.  

Access New Features

Voice Message Notification

1. Message Waiting Indicator light should function as usual on Extension Mailboxes (9xxxx). 
2.  NEW! Email notification:  you will receive an email sent from "Voicemail Notification" in your Email Inbox when you receive a voice message.

Voice Message Retrieval

1. Via Phone: dial 96000 or use voicemail envelope/button on phone 
2. NEW! Via Browser: access Web Phone Manager at https://voicemail.villanova.edu/ and login in with your Villanova credentials.

Shortcuts While Listening To A Message

• Press 1 1 quickly to rewind message to start.
• Press 3 3 quickly to get to the end of message quickly.

For all other features, please see the Quick Reference Card here. 

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• Quick Reference

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• Quick Reference

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• Quick Reference

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• Quick Reference