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Human Resources

FAQS

HIRERIGHT PRE-EMPLOYMENT SCREENING

HireRight sends their invitation and follow-up information requests from noreply@hireright.com.

There is no standard completion time for the HireRight Pre-Employment Screening. The timing can vary from several days to several weeks. Once the information is submitted by the finalist and the background clearance process is started by Villanova, turnaround time is no longer dictated by the University and can vary and be delayed due to a number of factors including:

  • Locations where the individual lived
  • County and state response times
  • Educational and employer response times

After the results are received by the University, the report needs to be reviewed and depending on the data received, may need to be investigated further.

Individuals needing to reach HireRight's Customer Service can call the following number: 1 (866) 521-6995.

CHILD ABUSE HISTORY CLEARANCE APPLICATION

Please ensure you are entering your payment code where prompted at the end of the application, and not in the field for Keystone ID. If you are receiving an error message for an invalid payment code, you may respond to the instructional email you received from us directly to request a new payment code. We reissue payment codes over email only due to the lengthiness of the alphanumeric codes.

Your use of the payment code provides the University with access to the clearance. You do not need to submit a printed version of this clearance to Human Resources.

FBI FINGERPRINT CLEARANCE APPLICATION

Please ensure you are entering your payment code where prompted at the end of the application, and not in the field for Service Code. If you are receiving an error message for an invalid payment code, you may respond to the instructional email you received from us directly to request a new payment code. We reissue payment codes over email only due to the lengthiness of the alphanumeric codes.

The University does not receive copies of the FBI Fingerprint Clearance. The only version of the clearance is mailed to the clearance applicant at the address they provided IdentoGO during registration. To ensure that the Department of Human Services has the correct address on file for you, please call DHS directly and press 1 to speak to a representative: 1-877-371-5422. 

DHS experiences high volume between 12-1:30 pm; we recommend calling outside those hours to avoid wait times.