Hardware Services

Technology Support Services - Hardware Group - Provides on-site Hardware Services and Support, Hardware Asset Administration and Printing Support to the entire university.

Our technicians are Dell, HP and Apple certified

To request Hardware Support, contact the Help Desk directly at support@villanova.edu  or at 610-519-7777 between the hours of 8am and 5pm Monday through Friday or  enter a request online using Self Service Help Desk.

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How do I get old desktop and laptop computer equipment picked up and recycled?

Log into SSHD and enter a quick  ticket for computer pickup  and the Hardware Department will schedule a time to handle the request. We will remove the hard drives from all computers and destroy the data.  The rest of the computer will be recycled through  a licensed computer recycler.  

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How do I request computer equipment and network access for new employees?

Our New Employee Form will help you get the right equipment, systems access and services for new employees.  

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How do I purchase printers for my department?

HP printers can be purchased directly from Office Basics. 

To order a printer, you must log into Office Basics through Procurement’s Mercury Commerce site and click on Personal Catalog then select Approved Printers.  There you will find a list of pre-approved printers that we have selected for use on campus.  Select the one that best suits your needs and proceed to check-out.  

Please contact UNIT's Technology Support Services team if you have questions about printer specifications or if you need a customized quote. 

If you have questions related to the purchasing process or if you need access to Mercury Commerce please contact Cathleen Bradley  in the Procurement Department at cathleen.bradley@villanova.edu or at ext. 9-4229

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Where can I shop for Dell computer products for our department?

All Villanova Dell products can be purchased by logging onto Procurement’s Mercury Commerce site.   Log into Mercury Commerce and create a New Cart/Requisition.  Select Dell Inc. from the dropdown menu and click on the search button.  This will bring you to Villanova’s Dell Premier Website.  You may purchase preselected Dell laptops, desktops and accessories.  If you would like a custom configuration please contact the UNIT helpdesk for information at 9-7777 or support@villanova.edu .  

If you have questions related to the purchasing process or if you need access to Mercury Commerce please contact Danielle Osborne in the Procurement Department at danielle.osborne@villanova.edu  or at ext.  9-4229

How do I purchase Apple products?

Apple has created a site to make purchasing products for Villanova easy.  You will need to create an account on Apple’s ecommerce site so that you may make purchases with your Villanova Procurement Card. If you have any questions on how to make create your Apple account please contact Cathleen Bradley  in the Procurement Department at cathleen.bradley@villanova.edu or at ext. 9-4229

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How do I put in a request for used equipment to use in my department?

Create a ticket for redeploy equipment in SSHD.  Please list what types of equipment you need, the quantity and what you will be using it for. 

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