Mobile Devices

All University issued mobile phones must be approved by a Vice President or Dean prior to placing an order.  After ordering your smartphone, a member from UNIT will contact you to setup an appointment to configure your device.  

  • Provides extensive after-hours service with the need to be responsive in a timely manner.
  • Regularly responds to emergency situations, where immediate communications are required (e.g. campus lock downs, emergency health situation on campus, chemical spills).
  • Is routinely expected to provide an immediate response. (e.g. key services that impact faculty, staff and students, Internet or key technology, power or utility outage).
  • Is regularly out of their Villanova University office at least 50% of the work day, including travel and on-campus service requirements/responsibilities.
  • To satisfy compliance requirements (e.g., NCAA, or other)
  • For data security reasons, such as a need to access confidential information on a mobile device, or where it is otherwise desirable to not co-mingle business and personal use of a mobile device.
  • For other reasons directly and clearly related to the specific responsibilities of the job.

**Eligibility for a University-issued mobile device will be periodically re-assessed, especially when an employee changes jobs or is filling an open position**

  • Apple's iPhone is the standard mobile device (current model--newest release)
  • Unit does not provide peripherals and/or accessories (case, car charger, etc.). These items can be purchased through approved procurement channels.  
  • Enabling the Auto-Lock feature is  required on all mobile devices
  • Lost and damaged moble devices must be reported to UNIT. Individuals or departments are fully responsible for any repair or replacement cost related to the lost or damaged device. Click HERE to submit lost or damaged device.  

When traveling overseas for University business, an international calling plan must be added to the University issued device to save international roaming charges. UNIT/ Telecommunications requires one week's notice to add international features  to a device. The approximate monthly cost of an international calling plan is $60.00 plus usage. An international calling plan provides the user with a discounted roaming rate voice and data, but it does not provide free international calling or data. Dean or VP approval is required in writing before an international plan will be added to a University owned device.

University Mobile Devices/PDA Policy

  • Develop a clear policy on supported platform and mobile devices.

  • Identify the standard platform and set of supported devices. 

  • Review current University policies on acceptable use and security to address mobile device issues.

  • Recognize mobile devices as compliment to PC / laptop. 

  • Email on mobile devices (recommend reading/sending email on PC/laptop because of attachment compatibility).

Acquisition Policy

The University will purchase and deploy mobile devices required by employees and authorized by the budget administrator. Smartphone devices must be approved at a VP level. 

Device Upgrades:

  • PDA 18 months
  • Smartphone 12 months

    *Devices not on the website will not be supported. Upgrades or new devices will be tested within a 2 to 3 month period from the release date. Once approved, the device will then be made available.

Support

UNIT will provide multiple levels of support for mobile devices – Full Support for University standard mobile devices; Limited Support only for mobile devices using University synchronization and application services; and No Support for all other mobile devices.

 Full Support : Applies only to University owned standard mobile devices and includes:

  • Basic hardware/software support including the installation, configuration, and diagnostic trouble-shooting.

  • Coordinate warranty repair services with vendor.

  • Provide replacement mobile device in warranty period with University standard image/settings.

  • Diagnostic trouble shooting for use of University synchronization and application services.

  • Diagnostic trouble shooting for connection to University wireless network.

User is responsible for:

  • Battery replacement

  • Data loss due to battery misuse or failure

  • Data backup

  • Data loss due to user not synchronizing the PDA with the desktop

  • Infrared communications between devices

  • No support for third party or beta software

Limited Support:  Applies to mobile devices that meet the compatibility requirements of the University synchronization and application interface. Includes:

  • Diagnostic trouble shooting for use of University synchronization and application services.

  • Diagnostic trouble shooting for connection to University wireless network.

No Support: Applies to all other devices (non-University owned standard mobile devices).

Synchronization

Standard synchronization setup for each supported device.

What is the procedure for obtaining a mobile device at Villanova University?

First you would need to gain approval from your manager or supervisor and then fill out a mobile request form. Your interest is then sent to the Mobile Device team, who will then assess your needs and determine which device is suitable for you. A helpdesk ticket is then created and a member of the Telecommunications group will order and activate your device. A member of the mobile device team will schedule an appointment with you to set up your new mobile device.

Is there anything I need to do beforehand with my old cell phone to prepare for the installation of my mobile device?

Make sure your old cell phone is on hand and operational when your smartphone installation is scheduled. This includes having a charged battery, and all the original accessories and documentation that came with it. Also, if you're going to use the SIM card from your old cell phone in your new smartphone, you must make sure you've copied or saved all your contacts to it.

If I am having an issue with my Villanova devices, who should I contact?

You can contact the Help Desk at 9-7777 or by email at support@villanova.edu

 

iPhone FAQ's

What comes standard "in the box" with my new iPhone?

The iPhone comes with a SIM card, A/C charger, one USB sync cables, headset with hands-free capabilities, and carrying case. A D/C charger is also provided to be used in the car. Quick start guides are also included.

Where can I buy other iPhone accessories like a case, cradle kit, an extra stylus or two, or Bluetooth headset?

Click to be redirected to Apple Store for iPhone accessories.

I'm looking to buy a Bluetooth headset for my iPhone, any recommendations?

There are many Blackberry-compatible Bluetooth headsets available today; some popular manufacturers include Jabra and Plantronics. Click to see which Bluetooth headsets are available for your iPhone.

Where can I go outside of the Getting Started Guide booklets for information on how to use my new iPhone?

Click to be directed to the Apple website for popular tips and tricks on how to personalize and manage your device.

Chat Support Hours:
Mondays - Thursdays: 9AM - 7PM
Fridays: 9AM - 4PM

help

 

Submit ticket here.

Network Connectivity Form

If you are currently experiencing network connection issues, please fill out and submit this form so that we can help troubleshoot this issue.

Student Job Application

Apply for a job working in UNIT

Gartner Resources Avaiable Online

Get connected to the most current and accurate research in the IT industry