Nova Alert FAQ
If your question is not answered in the FAQ below, you can open a support ticket through the Self Service Help Desk, by emailing the Help Desk, or by calling 610-519-7777.
- How do I sign up?
- How do I add, remove, or edit devices?
- What can I register to receive alerts?
- What if I lose my password for the Nova Alert website?
- How do I login? What is my user name and password?
- Will I receive any marketing or advertising messages?
- What if I change my phone carrier?
- How do I make sure I registered properly?
- My cell phone is configured properly, but I am still not receiving SMS text alerts?
- What if I am not receiving the e-mail alert messages?
- How do I prevent SPAM filters from blocking my alerts?
How do I add, remove, or edit devices?
To edit or remove devices registered or add a new device, go to devices tab in Nova Alert. Here you can verify the devices are configured properly, i.e. correct carrier, number, email, etc.
What can I register to receive alerts?
- Cell Phone via sms/texting
- Email Account (work, home other)
- Pager
What if I lose my password for the Nova Alert website?
Go to http://alert.villanova.edu and click on the lost password link. Enter the e-mail address you used when you registered. Your password will be reset and a message containing your new password will be sent instantly to your registered devices.
How do I login? What is my user name and password?
You will be required to enter in an email address and a password when you register. For Villanova Faculty, Staff and Students we recommend you use your Villanova Email Account.
Will I receive any marketing or advertising messages?
No, Nova Alert will only communicate emergency and weather related information.
What if I change my phone carrier?
When you change your cell phone service provider you will need to delete the old entry and re-add the phone number.
How do I make sure I registered properly?
Send yourself a test to confirm. Log into Nova Alert and click Send test then Go.
My cell phone is configured properly, but I am still not receiving SMS text alerts?
Contact your cell phone carrier to ensure you are configured to receive messages. Try to delete device and re-add it this allows for a new connection to be established in the system resolving most issues.
If you still are unable to receive SMS alerts, contact the Help Desk via email or by calling 610-519-7777.
What if I am not receiving the e-mail alert messages?
- Send yourself a test to confirm. Log into Nova Alert and click Send test Go.
- Check your junk e-mail folder in your mail program. You will need to add the address alert@alert.villanova.edu to the safe sender's list to ensure delivery into your inbox.
- Some e-mail providers will block the message(s) because the e-mail system thinks the message is SPAM. Please contact your e-mail administrator to allow alert@alert.villanova.edu.
How do I prevent SPAM filters from blocking my alerts?
Internet Service Providers (ISPs) utilize various methods to prevent unsolicited commercial e-mail (Junk mail or spam) from being delivered to users' mailboxes. Contact your ISP or email provider for questions about their spam/junk e-mail filters.
