To edit or remove devices registered or add a new device, go to devices tab in Nova Alert. Here you can verify the devices are configured properly, i.e. correct carrier, number, email, etc.
Go to http://alert.villanova.edu and click on the lost password link. Enter the e-mail address you used when you registered. Your password will be reset and a message containing your new password will be sent instantly to your registered devices.
You will be required to enter in an email address and a password when you register. For Villanova Faculty, Staff and Students we recommend you use your Villanova Email Account.
No, Nova Alert will only communicate emergency and weather related information.
When you change your cell phone service provider you will need to delete the old entry and re-add the phone number.
Send yourself a test to confirm. Log into Nova Alert and click Send test then Go.
Contact your cell phone carrier to ensure you are configured to receive messages. Try to delete device and re-add it this allows for a new connection to be established in the system resolving most issues.
If you still are unable to receive SMS alerts, contact the Help Desk via email or by calling 610-519-7777.
Internet Service Providers (ISPs) utilize various methods to prevent unsolicited commercial e-mail (Junk mail or spam) from being delivered to users' mailboxes. Contact your ISP or email provider for questions about their spam/junk e-mail filters.