Nova Alert FAQ
- How do I sign up?
- How do I add, remove, or edit devices?
- What can I register to receive alerts?
- What if I lose my password for the Nova Alert website?
- How do I login? What is my user name and password?
- Will I receive any marketing or advertising messages?
- What if I change my phone carrier?
- How do I make sure I registered properly?
- My cell phone is configured properly, but I am still not receiving SMS text alerts?
- What if I am not receiving the e-mail alert messages?
- How do I prevent SPAM filters from blocking my alerts?
To edit or remove devices registered or add a new device, go to devices tab in Nova Alert. Here you can verify the devices are configured properly, i.e. correct carrier, number, email, etc.
- Cell Phone via sms/texting
- Email Account (work, home other)
Go to http://alert.villanova.edu and click on the lost password link. Enter the e-mail address you used when you registered. Your password will be reset and a message containing your new password will be sent instantly to your registered devices.
You will be required to enter in an email address and a password when you register. For Villanova Faculty, Staff and Students we recommend you use your Villanova Email Account.
No, Nova Alert will only communicate emergency and weather related information.
When you change your cell phone service provider you will need to delete the old entry and re-add the phone number.
Send yourself a test to confirm. Log into Nova Alert and click Send test then Go.
Contact your cell phone carrier to ensure you are configured to receive messages. Try to delete device and re-add it this allows for a new connection to be established in the system resolving most issues.
If you still are unable to receive SMS alerts, contact the Help Desk via email or by calling 610-519-7777.
- Send yourself a test to confirm. Log into Nova Alert and click Send test Go.
- Check your junk e-mail folder in your mail program. You will need to add the address firstname.lastname@example.org to the safe sender's list to ensure delivery into your inbox.
- Some e-mail providers will block the message(s) because the e-mail system thinks the message is SPAM. Please contact your e-mail administrator to allow email@example.com.
Internet Service Providers (ISPs) utilize various methods to prevent unsolicited commercial e-mail (Junk mail or spam) from being delivered to users' mailboxes. Contact your ISP or email provider for questions about their spam/junk e-mail filters.