Nova Alert FAQ

Nova Alert FAQ

If your question is not answered in the FAQ below, you can open a support ticket through the Self Service Help Desk,  by emailing the Help Desk, or by calling 610-519-7777.

How do I sign up?

Go to

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How do I add, remove, or edit devices?

To edit or remove devices registered or add a new device, go to devices tab in Nova Alert. Here you can verify the devices are configured properly, i.e. correct carrier, number, email, etc.

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What can I register to receive alerts?

  • Cell Phone via sms/texting
  • Email Account (work, home other)
  • Pager

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What if I lose my password for the Nova Alert website?

Go to and click on the lost password link. Enter the e-mail address you used when you registered. Your password will be reset and a message containing your new password will be sent instantly to your registered devices.

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How do I login? What is my user name and password?

You will be required to enter in an email address and a password when you register. For Villanova Faculty, Staff and Students we recommend you use your Villanova Email Account.

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Will I receive any marketing or advertising messages?

No, Nova Alert will only communicate emergency and weather related information.

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What if I change my phone carrier?

When you change your cell phone service provider you will need to delete the old entry and re-add the phone number.

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How do I make sure I registered properly?

Send yourself a test to confirm. Log into Nova Alert and click Send test then Go.

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My cell phone is configured properly, but I am still not receiving SMS text alerts?

Contact your cell phone carrier to ensure you are configured to receive messages. Try to delete device and re-add it this allows for a new connection to be established in the system resolving most issues.

If you still are unable to receive SMS alerts, contact the Help Desk via email or by calling 610-519-7777.

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What if I am not receiving the e-mail alert messages?

  • Send yourself a test to confirm. Log into Nova Alert and click Send test Go.
  • Check your junk e-mail folder in your mail program. You will need to add the address to the safe sender's list to ensure delivery into your inbox. 
  • Some e-mail providers will block the message(s) because the e-mail system thinks the message is SPAM. Please contact your e-mail administrator to allow

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How do I prevent SPAM filters from blocking my alerts?

Internet Service Providers (ISPs) utilize various methods to prevent unsolicited commercial e-mail (Junk mail or spam) from being delivered to users' mailboxes. Contact your ISP or email provider for questions about their spam/junk e-mail filters.

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Mondays - Thursdays: 9AM - 7PM
Fridays: 9AM - 4PM



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