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Office of the Ombuds

“What happened here? What have I done? What have they done? What can I do? How can I do it? How should I do it?”

Questions like these naturally occur during the course of a career. When such concerns arise, the Faculty Ombuds is here to help. A trusted confidant, the Ombuds will listen without judgment and strategize ways to answer those questions so you can move forward.  

The Faculty Ombuds is a valuable resource for all faculty, providing impartial, confidential and informal assistance to help resolve conflicts or issues that may arise in the academic or workplace environment. Following the standards of practice of the International Ombudsperson Association, the Ombuds advocates for the principles of fairness and equity, rather than individuals, groups or entities. The Provost and Faculty Leaders collaborated to create the Faculty Ombuds position.

Meg Willoughby joined Villanova in 2019 as the University’s first professional Faculty Ombuds. Trained as an Ombudsperson by the International Ombuds Association, the American Bar Association awarded her a Dispute Resolution Fellowship in 2021 to hone her expertise in collaborative resolution.  She was appointed in 2022 as Co-Chair of the Ombuds Committee in the Dispute Resolution Section of the American Bar Association.

  • Conflicts that may arise when working with an advisor, supervisor, someone you manage, a colleague, a team or a group
  • Dealing with a conflict that is keeping you from doing your job well
  • Interpersonal or intragroup conflicts, misunderstandings, disputes or miscommunications
  • Raising concerns about misconduct: academic, financial or research
  • Policy issues
  • Fear of coming forward or of acting to stop unacceptable behavior
  • Retaliation or fear of retaliation
  • Grades, academic credit or intellectual property disputes
  • Harassment, discrimination, abuse of power, bullying or unfair treatment
  • Ethical dilemmas
  • Cultural misunderstandings
  • Perceived or potential conflicts of interest
  • Annoying or frustrating behaviors
  • Incivility or rudeness
  • Working conditions
  • Unfair treatment
  • Suggestions for improvement at Villanova

The Office of the Ombuds provides faculty with an opportunity to resolve concerns in a confidential, informal, neutral and independent manner.  Open and honest communication between the Ombuds and faculty is essential, so it is helpful to understand the following:

The Ombuds is:

  • Objective
  • Unbiased
  • A confidential employee

The Ombuds is not:

  • A representative
  • An advocate
  • A decision-maker

Faculty concerns sometimes revolve around claims of wrongdoing either by, or against, the faculty member initiating the Process. Participation in the Ombuds Process is aimed at resolving such issues and does not constitute an admission of wrongdoing by any party.

Any information that faculty disclose during the Process will be kept confidential by the Ombuds. Any documentation that faculty prepare during this process and share with the Ombuds will also be considered confidential by the Ombuds. The Ombuds does not maintain any records. Any short-term working notes kept by the Ombuds during the Process will be destroyed at its conclusion, as will any other documents created or used by the Ombuds.

With permission from faculty initiating this Process, the Ombuds may reveal faculty's identity to another party to the concern to resolve it. In general, no other parties will be invited to participate in the Process without faculty consent.

To protect the assurances of confidentiality provided by the Ombuds, any participants in the Process agree not to: record any portion of the Process, subpoena the Ombuds or otherwise seek to compel the production of information or documentation created and/or shared with the Ombuds during the Process, or use statements or offers made during the Process as evidence.

The Faculty Ombuds is a confidential resource and does not report to, accept notice of a claim against, or represent the University in any way. There are limited exceptions to this, such as information provided indicating the abuse or neglect of children, the risk of serious harm, and court order. The Ombuds also provides anonymized, aggregated concerns to Faculty Congress and Administration leadership.

  • Provide impartial and confidential consultation
  • Help clarify issues
  • Analyze and develop options
  • Work together to gather information
  • Understand an issue from all perspectives
  • Identify University policies
  • Facilitate meetings to enhance communication between parties
  • Encourage the use of mediation and other informal means of resolution, when appropriate
  • Report on any matters discussed, except in limited circumstances such as where there is imminent risk of serious harm
  • Participate in any formal investigations or proceedings
  • Provide legal advice
  • Receive claims against the University

*The Ombuds is not a mandatory reporter for purposes of Title IX*

Meg Willoughby

Meg Willoughby is a champion of the ombuds profession, and she leads the American Bar Association's Ombuds Committee.  Prior to pivoting to the ombuds role and joining Villanova in 2019, Willoughby served as Senior Attorney and Subject Matter Expert in the U.S. Department of Education, Office for Civil Rights, where she practiced since 2005. In that role, she served as an objective investigator of complaints against schools, including by their faculty and staff members, alleging discrimination and retaliation. While maintaining neutrality, Willoughby negotiated between the parties to the complaints, upholding strict confidentiality in these high-stakes resolutions. Prior to that, she was a litigation associate handling civil rights and commercial matters at Stradley, Ronon, Stevens & Young LLP, where she successfully resolved cases through alternative dispute resolution methods, including negotiation, mediation and arbitration, as well as through traditional litigation. Willoughby received a JD from Rutgers University, Camden School of Law; a Masters of Public Affairs and Politics from Rutgers University, Bloustein School of Planning and Public Policy; and a BS In Marketing from Boston College.

Meet the Ombuds

Meet the Ombuds

Scan or click on the QR code to view a video by the Ombuds.

Contact: The Ombuds Office can be reached by email or by phone (x9-3273) to schedule a consultation.

Meeting: Due to the COVID-19 pandemic, the Ombuds will meet with faculty in a modality that faculty are most comfortable with at the time, either in-person or by Zoom or other online platforms. All in-person meetings will be held in accordance with current safety guidance. To best support the confidential nature of this work, the Ombuds office is located on West Campus.

map of St. Mary's Hall area

Directions: The Office is located in St. Mary’s, nearest to the intersection of N. Spring Mill (RT 320) and County Line Roads.  The entrance to the Office is adjacent to the Chapel in St. Mary's and directly across from Garey Hall.  When this ground floor entrance is used, the office is the second suite on the left (2L).