Pilots and Impact (ROI)

NOVAchat

Since its launch in May 2025, NOVAchat has transformed technology support at Villanova, managing over 3,400 inquiries with an impressive 70% self-service resolution rate. This AI-powered chatbot has delivered round-the-clock support while saving hundreds of staff hours—freeing the IT team to focus on complex issues that require human expertise. By providing instant, 24/7 assistance, NOVAchat has fundamentally enhanced the University's support infrastructure, ensuring faculty, students, and staff can resolve technical challenges on their own schedule, day or night.

Claude AI

Say hello to Claude, an AI built for natural conversation and long, thoughtful answers. Whether you’re brainstorming, outlining, or asking complex questions, Claude is fast, private, and incredibly capable with long documents. University Technology Services will be piloting a limited number of licenses for this academic year. More details will be provided in early 2026.

EMBA ChatGPT Pilot Program

Professor Pankaj Patel spearheaded an innovative ChatGPT pilot within the EMBA program, integrating AI assistance into the curriculum for a cohort of 23 students. This controlled pilot provided valuable insights into how generative AI can enhance executive education.

Upcoming Pilots

Claude AI

Say hello to Claude, an AI built for natural conversation and long, thoughtful answers. Whether you’re brainstorming, outlining, or asking complex questions, Claude is fast, private, and incredibly capable with long documents. University Technology Services will be piloting a limited number of licenses for this academic year. More details will be provided in early 2026.

ChatGPT

Your all-purpose conversational co-pilot for learning and research. ChatGPT Edu can brainstorm, draft, summarize, explain, and ideate with speed and clarity. Integrated privacy and enterprise-grade security make it suitable for instructional and administrative use. More details will be provided in early 2026.

VITAL AI Initiatives

VITAL is providing evidence-based programming to support faculty so they can make informed decisions about course design and pedagogy in their courses in light of AI. 

GPT Teams for Teaching Innovations -  brings together a cohort of faculty who are purposefully integrating ChatGPT into their courses. Meeting twice each semester, participants exchange experiences, learn collectively, and refine their practices as they navigate the challenges and take advantage of the opportunities of generative AI in their course designs and pedagogy.