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Maintenance Requests

If your request does not fit into one of the categories listed, please contact the Office for Residence Life at 610-519-4154 for assistance.

Please note in order to submit a service request, you must be logged into your MyNova account.

Problem or Service Needed What To Do?

Apartment Appliances

General Maintenance

Heating / Cooling




Electrical Walls / Ceilings

Fire Safety Equipment


Furniture *

Pest Control / Extermination *

Washers and Dryers *

Use this ONLINE FORM to submit a service request directly to the Facilities Management Office or Residence Life.

Tips for completing the form:

After you choose the building for which you are requesting service, choose ORL (Office for Residence Life).

You will receive a confirmation email upon your submission of this form. Keep this Work Request Number for follow-up.

Once your Work Request is submitted, your information is then verified by the Facilities Office or Residence Life*.


Room combination not working

Room key not opening door


Please see your RA or call Public Safety to access your room

Lock combination change

Lost key

Since identification is required, please go to the Office for Residence Life - 2nd floor Kennedy Hall


Cable Television
(including damaged cable jack)

Computer and Internet
(including damaged data port)

Email UNIT User Support at or call the UNIT Help Desk at 610-519-7777.

Students must supply their own Coaxial Cable Cord for TV.


Vending Machines

Email the location of the machine and your concerns to Dining Services at


If your request is an emergency, please call:

  • Monday-Friday, 8:00 am-3:00 pm: Facilities Management Office, 610-519-4420
  • All other times: Public Safety at 610-519-6979