Villanova School of Business Partners with APQC for Best Practices Research Initiative

VILLANOVA, PA, 5 February 2008—The Villanova School of Business (VSB) is pleased to announce its official partnership with Delaware nonprofit corporation, APQC. VSB will serve an advising support role for the consortium research initiative Process Measures and Analytics: The Right Data for the Right Decision. The purpose of this innovative study is to address the need for effective process measures and more in-depth analysis of process data and to leverage such analyses to enable fact-based decision-making.

In their advisory support function, Professors George Diehl, Matthew Liberatore, and Wenhong Luo will use their business expertise to recommend and evaluate potential best-practice organizations. APQC and VSB will assess these identified organizations and utilize the companies’ established process management disciplines to design process measures from the stakeholder perspective; establish a process measurement framework that enables analytical assessment of business/operational performance; utilize process analytics to predict business outcomes and impact customer value; and understand how process measures enable structured, fact-based decision-making.

These objectives will be met via VSB’s review of screening surveys and interviews, implementation of recommendations for APQC’s Site Visit Guide, and presence at best-practice organization site visits. Finally, VSB will contribute insight and thought leadership to the APQC’s report of the study’s ultimate findings.

APQC is a member-based organization that provides benchmarking and best practice research for approximately 500 worldwide organizations. The organization is internationally recognized as a resource for process and performance improvement.

VSB has been at the forefront of business education since it was founded in 1922. Today, VSB is ranked #13 in the nation among undergraduate business schools by BusinessWeek, and serves over 2,500 undergraduate and graduate students. The school is also home to four Strategic Initiative Groups (SIGs). These faculty groupings—designed to foster innovative, cross disciplinary research and teaching opportunities among faculty—include Business Innovation, Financial Services, Analytics, and Corporate Social Responsibility.

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