Uwill: 24/7 Telehealth Counseling

Uwill is available to Villanova students in all program levels who are enrolled in any credit-bearing course or degree program.

The counselors in the Uwill network are all licensed mental health professionals with extensive clinical experience who possess one of the following credentials or similar:

• Doctoral Level Licensed psychologists (Ph.D., Psy.D. or the state’s equivalent of an independently licensed  psychologist)
• Master’s Level Licensed Clinical Social Workers (LCSW, or the state’s equivalent of an independently licensed social worker)
• Master’s Level Licensed Marriage and Family Therapists (LMFT – or the state’s equivalent of an independently licensed marriage and family therapist)
• Master’s Level Licensed Counselors (LPC, LPCC – or the state’s equivalent of an independently licensed counselor)

Uwill is designed to help students facing a variety of mental health concerns, including depression, stress, anxiety, trauma, specific relationship problems, family concerns, academic performance difficulties, loneliness, and sleep disturbance, among others.  

You may select your own counselor from an offering of licensed mental health counselors based on your unique needs and preferences (including topic, gender, language, and ethnicity), and you may choose a time that fits your schedule (day, night, weekend).

Yes, you can change your counselor at any time.  

Counselors using the Uwill platform generally take a solutions-oriented, holistic perspective to treatment with a focus on providing specific coping skills to address the issues you are facing. To accomplish this, counselors use a variety of approaches including but not limited to: Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and Mindfulness-Based Therapy.

The first session is by telehealth (phone or video). Following your first session, you may choose the appointment type (video/phone, scheduled chat, messaging).

There is no cost to students to use Uwill.

All actively enrolled Villanova students are provided 90 Uwill credits. If you use all of these credits then you may be eligible to receive 90 additional credits as part of a pool of shared credits. These credits are distributed automatically based on availability/supply; you do not need to make any requests to access these credits.

Uwill sessions equate to a specific amount of credits and credits are provided to you by Villanova. You receive 90 credits with the option for an additional 90 credits available per year.

Credits work as follows:

Video/Phone (30-minute session) = 30 credits

Scheduled Chat (15-minute session) = 15 credits

Messaging (2-way exchange) = 5 credits.

If you need to cancel, it is important that you do so 24 hours before your scheduled appointment or you will be charged credits.

If you have used 180 credits and/or are unable to book an appointment and would like additional credits, please contact the University Counseling Center to make a request for additional credits.

Yes, credits expire on August 3, 2023.

Yes, Uwill is HIPAA and FERPA compliant.  

For best performance, we recommend you use Chrome browser to access Uwill.