COVID-19 FAQs

These are unprecedented times and we want you to know that Villanova is dedicated to providing important and timely updates on the coronavirus (COVID-19) as it relates to our campus community. Since the situation is fluid and rapidly evolving, we continue to work diligently to keep our faculty, staff, students and their families informed through emails, this webpage and social media. The following FAQs were compiled to help answer questions from different areas at the University, and they will be reviewed and updated based on any new information.

VILLANOVA & COVID-19


For summer 2020, courses will be taught online and all on-campus conferences and camps are canceled. Students will not be able to return to campus to gather their belongings from the residence halls until the stay-at-home order has been lifted. At this time, no decision has yet been made on the fall semester.

On March 19, the University was notified that one of its students tested positive for the coronavirus (COVID-19). This individual had not been on campus since Sunday, March 15, and is resting comfortably at home with mild symptoms. Since then, we have received notification that other students also at their homes have tested positive and are resting comfortably with mild symptoms. Due to privacy laws, there is no further information we can provide other than we are continuing to take proactive measures to support the small number of Villanovans still on campus and protect the health and well-being of our campus community.

As per protocols from the Centers for Disease Control and Prevention (CDC) and the Pennsylvania Department of Health, close contacts of these students have been notified and advised to self-quarantine at home for 14 days and monitor for any symptoms, including fever higher than 100.4, cough and shortness of breath. Individuals who experience these symptoms have been advised to contact their primary care provider to be assessed for further evaluation as needed. Students still residing on campus should call the Student Health Center at 610-519-4070.

The University has been in close contact with the Pennsylvania Department of Health and the Delaware County Department of Intercommunity Health, in addition to closely following  the most up-to-date guidance from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). Villanova’s emergency preparedness team has been meeting regularly since the end of January, carefully monitoring the spread of COVID-19 in the U.S. and abroad and making the necessary preparations to protect the health and well-being of our campus community.

ACADEMICS & GRADING

Our Instructional Technology team is ready to assist faculty and students. They can be contacted at support@villanova.edu or 610-519-7777.

Students with externships and internships should consult with the program director.

Students with lab or clinical requirements should contact their professors directly to discuss their completion.

We have asked faculty teaching 8:30 a.m. classes to offer students other options, such as viewing a recording of the class later in the day and writing a commentary about the lecture and discussion that happened in class.

All tutoring services will remain open in the form of live online tutoring beginning Monday, March 16. Appointments can still be booked in the usual way using villanova.mywconline.com.

The transition to online classes and working from home is going to be an adjustment. Here are some resources for students from LSS to help during this period.

CARES ACT


Back to top

Please visit the CARES Act and Student Hardship Fund for more information.


HOUSING & DINING

The small number of students who are still living at Villanova will be supported for as long as they are on campus. Dougherty Hall is the only open dining facility. Those using Dougherty Hall can obtain their meals there but will not be able to eat inside the facility.

Due to the recent announcement by Governor Wolf, starting on Monday, April 20, prior to entering Dougherty Hall for meal pickup service, students will be required to wear a mask unless medical conditions prohibit them from doing so. They may wear their own mask or Villanova will provide them with one. It is also recommended that students wear masks any time they must leave campus for essential reasons.

Please visit the Dining Services website for updates and hours of operation. All libraries, student activity spaces, gyms and fitness facilities will be closed until further notice.

Following recently updated guidance from Governor Wolf, the Pennsylvania Department of Education, and working alongside local authorities, Villanova is moving forward with a controlled, systematic and scheduled move-out process beginning on Tuesday, May 26. For more information about this process, please read the May 18 message from the Vice President for Student Life.

Yes. Working with Residence Life and Dining Services, room and meal charges for the spring semester have been prorated.

Returning Students:
The credit will remain on your student account to be applied to future charges (i.e., summer session or fall semester). The credit will apply to future charges whether you reside on- or off-campus in a future semester. Please note that if you still had a balance due for the spring semester, the credit was applied against the balance due. We will prepare a V-Bill within the next week which will show the proration and the new student account balance.

Graduating Seniors:
We will proceed with refunding the credit balance created by the room and meal proration. Prior to us being able to complete a refund, you will need to sign up for direct deposit (directions are below). If you have signed up for direct deposit before April 1, you should expect to receive your direct deposit by the end of the week of April 6.

Signing Up for Direct Deposit:

  • The link for direct deposit sign up is accessed by going to MyNova and type in “Bursar Dashboard” in the search bar.
  • This will open the links for the direct deposit sign up as well as the link for you to see your account balance.
  • Please note that once you sign up for direct deposit, the Bursar’s Office will initiate the refund.
  • You do not need to request the refund; you just need to sign up for direct deposit.

For any additional questions, please email the Bursar’s Office at bursar@villanova.edu.

STUDENTS
Beginning on Monday, March 30, Mail Services will be forwarding or returning to sender any mail and packages for all students except for those with prior approval to remain on campus. Please do not ship anything to campus and cancel or change the shipping address on all subscription services.

Students remaining on campus can pick up their mail and packages in the Chapter Hall Mail room. Mail and packages will be placed in the lockers that can be accessed using your Wildcard after you receive an email from villanovalockers@villanova.edu

FACULTY AND STAFF
Beginning on Monday, March 30, the Kennedy mail room is open from 9:00 a.m. to 12 p.m. for any essential mail and packages. We ask that departments that are picking up and have prior approval to call x94492 before coming in. Please practice social distancing when interacting with our staff. Faculty and staff are asked to not ship anything to campus until normal operations continue.

Please contact mailservices@villanova.edu with any questions.

HUMAN RESOURCES


Back to top

Please visit Human Resources FAQs for more information.


ADMISSIONS


Back to top

Please visit Undergraduate Admissions FAQs for more information.


HEALTH

The University is taking proactive measures to protect the health and well-being of the small group of students on campus and those essential personnel reporting to work:

  • The University is following the new order that Pennsylvania Governor Tom Wolf issued April 15 designed to help control the spread of COVID-19 in the workplace. Among the requirements, it is now mandatory for all employees currently still reporting to work to wear masks while on campus. Employees must maintain a social distance of six feet at all times, including breaks and meal periods. Students on campus are also required to wear masks when entering the dining hall and other public spaces on campus.
  • The University is advising that all employees who are not essential to campus operations should avoid traveling to campus and are expected to comply with the Governor’s current stay-at-home order.
  • The University is encouraging those still on campus to adhere to the social distancing directive (i.e. Dining Services has arranged for students still on campus to “grab and go” for their meals).
  • Facilities continues to disinfect all areas of campus still in operation, including residence halls where students are still living and the one dining hall that remains open.

There are a number of action steps you can take to protect yourself. These include:

Clean your hands often

  • Wash your hands with soap and water for at least 20 seconds.
  • Use an alcohol-based hand sanitizer that contains at least 60 percent alcohol if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.

Avoid close contact

  • Avoid close contact with people who are sick.
  • Stay home as much as possible.
  • Put distance (at least six feet) between yourself and other people.
  • If you are sick, stay home and do not have contact with others.

Use a face cover

  • Cover your mouth and nose with a cloth face cover when around others.

Cover coughs and sneezes

Clean and disinfect

Any student, faculty or staff member who becomes ill should be in contact as soon as possible with their primary care provider. For the small number of students remaining on campus, please call the Student Health Center at 610-519-4070.

It is natural to feel added stress and anxiety during this time. Students are adjusting to many new things: online courses, living at home or with friends/family on a full-time basis again, separation from your peer group and activities at school, and limitations on your movement and socialization in traditional ways.  

To manage these new circumstances, it’s important to care for yourself and to look after others. Below is a summary of general tips and resources for coping with COVID-19 stress and anxiety:

  • Social distancing does not mean social disengagement. Talk to a friend or family member each day on the phone, FaceTime, or Google Duo. It’s important to have personal and human contact every day. This practice helps you and those you care about most.
  • Develop daily routines in order to feel a sense of normalcy. Include in your schedule time to wake up, time for classes, study sessions, scheduled meals, exercise, fresh air and relaxation, connecting with family and friends and bedtime.
  • This period of disruption can also be a time to try some new self-care measures. Check the Office of Health Promotion website for more tips on: meditation, prayer, journaling, yoga, intentional eating and getting enough sleep.

IMPORTANT CONTACTS

If you have questions not answered by the website, please contact:

For academic-related questions, students should contact their instructors, and faculty should contact their department chairs. Students can access remote learning resources by following instructions on the Learning Remotely Page.

For study abroad questions, the Office of Education Abroad at abroad@villanova.edu or 610-519-6412

For housing questions, the Office of Residence Life at residencelife@villanova.edu

For Commencement 2020 questions, commencement@villanova.edu

For health-related questions, the Student Health Center at studenthealthcenter@villanova.edu or 610-519-4070

For admissions questions, gotovu@villanova.edu

For student activities questions, the Office of Student Involvement at 610-519-4210 or studentinvolvement@villanova.edu

For HR questions, the Office of Human Resources at hr@villanova.edu or 610-519-7900

For public safety questions, 610-519-5800

And for general questions, info@villanova.edu

Back to top