Support Services

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Service Description
Provides Phone, Walk In, Onsite and Self Service Support to the University.


Included Services:

  • TechZone - Helpdesk – Providing Technology Support to the University
    • Provides Level 1 and Level 2 phone, email and remote support to clients (Students, Staff, Faculty, Parents, Alumni, Prospective Students and others)
    • Provide Level 1 phone, email and remote extended hours support.
    • Monitoring SDE call inflow and escalate Incidents to all UNIT groups as required.
    • First line of defense for monitoring and reporting WhiteBoard situations for the department. 
  • TechZone - Vasey
    • Central Walk Up center providing Level 1 & 2 IT Support to students, faculty and staff. Located in Vasey Hall Room 101.
    • Provide malware and virus remediation
    • Provide Disaster Recovery 
    • Offers Dell and Apple certified hardware technicians  in support of Student/Faculty VU issued machines 
    • Provide support through staffing (hired on a rolling basis) of undergraduate students (30)
  • TechZone - Law
    • Central Walk Up center providing Level 1 & 2 IT Support to students, faculty and staff. Located adjacent to the Law School Library in the Law School.
    • Provide malware and virus remediation.
  • TechZone - CEER
    • Central Walk Up center providing Level 1 & 2 IT Support  to students, faculty and staff. Located in 209 Ceer Hall.
    • Provide malware and virus remediation.
    • Provides Engineering Application Distribution.
  • SSHD – Self Service Help Desk

Service Availability
Varied by Service

How to Access the Service

  • TechZone - Helpdesk
    • Phone Support: 610-519-7777 Monday to Thursday 8:00am to 7:00pm, Fridays 8:00am to 5:00pm
    • Email Support: support@villanova.edu
  • TechZone at Vasey 101: Walk In Support Monday to Thursday 9:00am to 7:00pm, Fridays 9:00am to 5:00pm
  • TechZone at CEER: Walk In Support Monday to Thursday 9:00am to 7:00pm, Fridays 9:00am to 5:00pm
  • TechZone at Law: Walk In Support Monday to Friday 9:00am to 5:00pm
  • SSHD – Self Service Help Desk Use Your Villanova UserId and Password to Login @ http://sdess.villanova.edu

Chat Support Hours:
Mondays - Thursdays: 9AM - 4PM
Fridays: 9AM - 7PM

MS Office
Available for Students & Staff for $9.95

Network Connectivity Form

If you are currently experiencing network connection issues, please fill out and submit this form so that we can help troubleshoot this issue.

Scheduled Maintenance
Dates: TBA

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