Desktop Management Services

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Service Description
Desktop Management Services are a group of systems and services that manage the laptops and desktops for the campus.  

Included Services

  • Gateway:  The Villanova Secure Gateway is a service that provides University faculty and staff secure remote access to Villanova network resources from anywhere on the Internet. 
  • SCCM (System Center Configuration Manager):  Software Systems Management System that provides inventory, patching, and application distribution 
  • Bomgar: Provides remote desktop access for IT support and troubleshooting.
  • Citrixweb:  Provides a virtual academic software repository, accessible for all computing platforms from any web browser and computing platform.
  • vDesktop--vDesktop is UNIT's virtual desktop technology that provides access to a high performing virtual machine through a variety of devices. vDesktop allows users to access OS and various software applications virtually via any computer with an internet connection.   
  • Symantec/AV:  Symantec Endpoint Protection provides state-of-the-art defense against all types of attacks for both physical and virtual systems. Seamlessly integrating the essential security tools you need into a single, high performance agent with a single management console, Symantec Endpoint Protection provides leading protection without slowing you down.
  • Symantec Ghost: Image creation, cloning and distribution solution on campus.  
  • MDT (Microsoft Deployment ToolKit):   Create and maintain standard images and also can be used to extend the operating system deployment features available in Microsoft System Center 2012 R2 Configuration Manager.

How to Access the Service


Service Availability
24/7 via Support Email

Support Availability 
Monday - Thursday: 8 a.m.-7 p.m., Friday: 8 a.m.-5 p.m

How to Access the Service
MyNova is a web based service, to access please visit

There are no fees associated with this service.

For frequently asked questions, please visit the MyNova FAQs.

Further Information or Support
Please Contact the HelpDesk at 610-519-7777

You may also fill out a ticket via EasyVista