Desktop Management Services

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Service Description
Desktop Management Services are a group of systems and services that manage the laptops and desktops for the campus.  

Included Services

  • Gateway:  The Villanova Secure Gateway is a service that provides University faculty and staff secure remote access to Villanova network resources from anywhere on the Internet. 
  • NAC/Safe Connect:  The Villanova Secure Gateway is a service that provides University faculty and staff secure remote access to Villanova network resources from anywhere on the Internet. 
  • KACE:  Software Systems Management System that provides inventory, patching, and application distribution 
  • Bomgar: Provides remote desktop access for IT support and troubleshooting.
  • Citrixweb:  Provides a virtual academic software repository, accessible for all computing platforms from any web browser and computing platform.
  • vDesktop--vDesktop is UNIT's virtual desktop technology that provides access to a high performing virtual machine through a variety of devices.  vDesktop allows users to access OS and various software applications virtually via any computer with an internet connection.   
  • FireEye: Identifies and eliminates malware from Internet traffic to the Villanova campus network.  It is a proactive approach to improve end user computing security.  
  • Symantec/AV:  Symantec Endpoint Protection provides state-of-the-art defense against all types of attacks for both physical and virtual systems. Seamlessly integrating the essential security tools you need into a single, high performance agent with a single management console, Symantec Endpoint Protection provides leading protection without slowing you down.
  • Symantec Ghost: Image creation, cloning and distribution solution on campus.  

Service Availability
24/7

Support Availability
Monday - Friday 8 a.m. - 5 p.m.

How to Access the Service

Fees
There are no fees associated with this service.

Further Information or Support
Please contact the HelpDesk at 610-519-7777
You can also fill out a help desk ticket.

Chat Support Hours:
Mondays - Thursdays: 9AM - 4PM
Fridays: 9AM - 7PM

MS Office
Available for Students & Staff for $9.95

Network Connectivity Form

If you are currently experiencing network connection issues, please fill out and submit this form so that we can help troubleshoot this issue.

Scheduled Maintenance
Dates: TBA

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