Administrative Systems and Web Services

Service Description
Administrative systems and web services include the foundational infrastructure for any system, software or technology that involves enterprise level data for faculty, staff, student and alumni. All  systems and solutions support the academic mission, administrative and business functions of the University.  

Broadly, services and solutions include information acquisition, management, delivery, e-commerce and analytics. Specific services and solutions include multiple aspects of the following university wide faculty, staff, student and alumni information, procurement, university managed credit card payments, electronic document management, customer relationship management, university web portal and data reporting/analytics.

Included Services

  • Database design, administration and security - Oracle
  • Enterprise wide application delivery - Banner
  • Reporting Tools - Discoverer/Cognos
  • Scanning/Imaging - Nolij
  • Online applications - Intelliworks
  • Enterprise portal - myNova
  • ERP - Banner
  • CRM - SalesForce
  • Analytics - Google Analytics
  • Credit Card transaction processing - TouchNet

Service Availability

Support Availability
Monday - Friday 8 a.m. - 5 p.m.

How to Request the Service
All users are required to submit a HelpDesk ticket to initiate a request for service.

There is no fee associated with this service.

Further Information or Support
Contact the HelpDesk at 610-519-7777.
You can also fill out a help desk ticket.

Chat Support Hours:
Mondays -Fridays: 9AM - 4PM


 UNIT's TechZone 

Need hands on technical support or just have questions? Visit UNIT's TechZone, located in Vasey Hall.

Upcoming Maintenance

UNIT Scheduled Maintenance


Gartner Resources Avaiable Online

Get connected to the most current and accurate research in the IT industry


Virtual Desktop
Academic Apps

UNIT TechZone Job Application

UNIT Student Job Application
Apply for a job working in UNIT