Administrative Systems and Web Services

Service Description

Administrative systems and web services include the foundational infrastructure for any system, software or technology that involves enterprise level data for faculty, staff, student and alumni. All systems and solutions support the academic mission, administrative and business functions of the University.  

Broadly, services and solutions include information acquisition, management, delivery, e-commerce and analytics. Specific services and solutions include multiple aspects of the following university wide faculty, staff, student and alumni information, procurement, university managed credit card payments, electronic document management, customer relationship management, university web portal and data reporting/analytics.

Included Services

  • Database design, administration and security - Oracle
  • Enterprise wide application delivery - Banner
  • Reporting Tools - Discoverer/Cognos
  • Scanning/Imaging - Nolij
  • Online applications - Intelliworks
  • Enterprise portal - myNova
  • ERP - Banner
  • CRM - SalesForce
  • Analytics - Google Analytics
  • Credit Card transaction processing - TouchNet


Service Availability
24/7 via Support Email

Support Availability 
Monday - Thursday: 8 a.m.-7 p.m., Friday: 8 a.m.-5 p.m

How to Access the Service
MyNova is a web based service, to access please visit

There are no fees associated with this service.

For frequently asked questions, please visit the MyNova FAQs.

Further Information or Support
Please Contact the HelpDesk at 610-519-7777

You may also fill out a ticket via EasyVista