Submit ticket here.
Villanova University currently utilizes three solutions for email; a university managed system located on university servers (“Exchange Accounts”), a cloud-based system using Villanova’s domain name pursuant to an agreement between the University and Google, Inc. (“Gmail Accounts”), and a cloud-based platform utilizing Microsoft’s Office 365 (“Office 365 Accounts”). Collectively these are known as “University Email Accounts.”
The purpose of this policy is to ensure the proper use of each of those solutions.
Electronic Mail is a tool provided by the University and serves as a primary means of communication and to improve education and administrative efficiency. Users have the responsibility to use this resource in an efficient, ethical and lawful manner. Use of University Email Accounts evidences the user's agreement to be bound by this policy. In the event a University employee holds multiple University Email Accounts, the most stringent rules of this policy shall apply.
University Email Accounts are created based on the official name of the staff or faculty member as reflected in Human Resource, Payroll or Provost’s Office records. Student and alumni accounts are created based on user ID reflective of the name on file with the Registrar. Requests for name changes to correct a discrepancy between an email account name and official University records will be processed, in which case the email account name will be corrected. This could be due to error or a person legally changing their name. Requests for mail aliases based on name preference, middle name, etc., are evaluated on a case-by-case basis.
Faculty, staff, or departments can request temporary email privileges for users outside of the University. Full time Faculty or Staff requesting these types of accounts will be required to submit user information, rationale for account, expiration date, & sponsor information. Such requests shall be approved by the appropriate Director level manager.
The University owns all University Email Accounts. Subject to underlying copyright and other intellectual property rights under applicable laws and University policies, the University also owns data transmitted or stored using the University Email Accounts.
While the University will make every attempt to keep email messages secure, privacy is not guaranteed and users should have no general expectation of privacy in email messages sent through University Email Accounts. Under certain circumstances, it may be necessary for UNIT staff or other appropriate University officials to access University Email Accounts. These circumstances may include, but are not limited to, maintaining the system, investigating security or abuse incidents or investigating violations of this or other University policies, and, in the case of Gmail/Office 365 Accounts, violations of Google’s or Microsoft’s Acceptable Use Policy or the University’s contracts with Google and Microsoft. UNIT staff or University officials may also require access to a University Email Account in order to continue University business where the University Email Account holder will not or can no longer access the University Email Account for any reason (such as death, disability, illness or separation from the University for a period of time or permanently). Such access will be on an as-needed basis and any email accessed will only be disclosed to individuals who have been properly authorized and have an appropriate need to know or as required by law.
All email users are bound by the appropriate acceptable use policy of both Villanova University and either Google or Microsoft.
Google also retains the right to access to the Gmail Accounts for violations of its Acceptable Use Policy. (http://www.google.com/a/help/intl/en/admins/use_policy.html)
Gmail and Office 365 Accounts
Email messages held under Gmail and Office 365 Accounts will be subject to Google’s and Microsoft’s storage and retention policies, which may change from time to time, with or without notice. As of this writing, retention times are unlimited and storage limits are: Office 365 - 50GB and Gmail - 30GB.
Individuals are responsible for saving email messages as appropriate. Unless a legal hold has been placed on an account, messages in Exchange Accounts are automatically purged from folders as follows:
Due to finite resources, the University reserves the right to restrict the amount of user space on Microsoft Exchange Accounts. Individuals should not rely on an email account to archive data and each person is responsible for saving individual messages and attachments as appropriate.
It is the responsibility of employees to preserve University records, including emails or instant messages in particular circumstances:
· Those who have actual knowledge of matters in which it can be reasonably anticipated that a court action will be filed.
· A subpoena has been served or notice of same has been given.
· Records are sought pursuant to an audit or similar pending or possible investigation.
University Exchange Email Accounts are backed-up on a regular basis as a way of recovering from a systematic loss affecting the entire email system. User files and folders are not backed-up individually. Because restoration of the entire email system is a lengthy process, requests for email account restoration is generally granted only in the case that loss of the data significantly affects a business unit.
Restoration services for Gmail and Office 365 Accounts are only offered for messages that have been deleted no longer than 25 days.
Individuals may leave the University for a variety of reasons, which gives rise to differing situations regarding the length of email privileges or expiration of accounts. The policy governing those privileges are set forth below. Notwithstanding the guidelines below, the University (UNIT, EVP, Provost, Dean of Students, or General Counsel) reserves the right to revoke email privileges at any time.
No data that is classified as Protected by the Data Classification Policy shall be stored in or transmitted via email. This includes but is not limited to personally identifiable information, Social Security number, bank account information, tax forms, background checks, sensitive research data, or other Protected Data. See the University Data Classification Policy for further information.
Users who use email communications with persons in other countries should be aware that they may be subject to the laws of those other countries and the rules and policies on others systems and networks. Users are responsible for ascertaining, understanding and complying with the laws, rules, policies, contracts and licenses applicable to their particular uses.
Approval and transmission of email containing essential University announcements to students, faculty, and /or staff must be obtained from the Vice President for Communications, the Vice President for Information Technology/CIO or the responsible University official noted as follows:
· For sending to all faculty, approval from the Provost is required
· For sending to all staff, approval from the Executive Vice President of Administration is required
· For sending to all students, approval from the Vice President of Student Life is required
Use of distribution lists or ‘reply all’ features of email should be carefully considered and only used for legitimate purposes as per these guidelines.
Any use of a University Email Account to represent the interests of a non-University group must be authorized by an appropriate University official.
In order to prevent the unauthorized use of email accounts, the sharing of passwords is strictly prohibited. Each individual is responsible for his/her account, including the safeguarding of access to the account. All email originating from an account is assumed to have been authored by the account holder, and it is the responsibility of that holder to ensure compliance with these guidelines.
UNIT maintains the University’s official email systems; faculty, staff and students are expected to read email on a regular basis and manage their accounts appropriately. An email message regarding University matters sent from an administrative office, faculty, or staff member is considered to be an official notice. Faculty, staff, or students who choose to use another email system (apart from the Gmail Accounts) are responsible for receiving University-wide broadcast messages and personal mail by checking the University's official email system and the University’s World Wide Web Homepage.
Requests for shared departmental accounts will be accommodated, but require a designation of an account holder, who will administer the addition, deletion, or modification of names within the account, as well as manage the account as per these guidelines. Supported types of shared accounts are designated as:
In order to avoid confusing official University business with personal communications, employees must never use non-university email accounts (e.g. personal Verizon, Comcast, etc.) to conduct Villanova University business.
With respect to University Email Accounts, the exchange of any inappropriate email content outlined below and described elsewhere in this policy, is prohibited. Users receiving such email should immediately contact UNIT, who in certain cases may also inform the Department of Public Safety, The Department of Human Resources, The Dean of Students or The Office of General Counsel.
The exchange of any email content outlined below is prohibited:
Other improper uses of the email system include:
This list is not intended to be exhaustive but rather to provide some illustrative examples.
This policy applies to all individuals who use or maintain a Villanova provisioned email account.
The latest version of this document can be found on the Villanova University website at: http://www1.villanova.edu/villanova/unit/about/policies/7050.html
Complete listings of all University IT Policies can be found here: (http://www1.villanova.edu/villanova/unit/about/policies.html)
UNIT staff can provide recommendations and support for this policy through specific considerations and technologies.
All incoming email is scanned for viruses, phishing attacks and SPAM. Suspected messages are blocked from the user’s inbox. Due to the complex nature of email, it is impossible to guarantee protection against all SPAM and virus infected messages. It is therefore incumbent on each individual to use proper care and consideration to prevent the spread of viruses. In many cases, viruses or phishing appear to be sent from a friend, coworker, or other legitimate source. Do not click links or open attachments unless the user is sure of the nature of the message. If any doubt exists, the user should contact the Helpdesk at firstname.lastname@example.org
SPAM messages can be forwarded to email@example.com where they may be added to the filter list.
SPAM is defined as unsolicited and undesired advertisements for products or services sent to a large distribution of users.
Phishing is defined as the attempt to acquire sensitive information such as usernames, passwords, and credit card details (and sometimes, indirectly, money), often for malicious reasons, by masquerading as a trustworthy entity in an electronic communication.
Version 1.0 Approved February 10, 2016 by VP&CIO Stephen Fugale and the University Council on Information Technology (UCIT).
Chat Support Hours:
Mondays - Thursdays: 9AM - 7PM
Fridays: 9AM - 4PM
Submit ticket here.
If you are currently experiencing network connection issues, please fill out and submit this form so that we can help troubleshoot this issue.
Apply for a job working in UNIT
Get connected to the most current and accurate research in the IT industry