Voicemail

Set Up Voicemail

Press Button labeled VOICEMAIL or dial 96000 or press the button labeled MESSAGE.

If you are checking Voicemail from your own phone:
(you will now hear your name)
You will be prompted to enter your password, the DEFAULT password to set up your mailbox is 1#. You use this password to set up your mailbox the first time you dial in. You will now be prompted to set up your mailbox.

  1. Pick a password (passwords may not start with 0, should not be all consecutive or be all of one number. You will be prompted to enter this number twice.
  2. Record your name.
  3. Record a personal greeting. You will be prompted to record a personal greeting that callers will hear when they reach your voicemail.

After you have recorded your personal greeting, you will be given hints on using the Voicemail system. Your mailbox is now set-up.

Voicemail Helpful Hints

First dial into your voicemail system, then you may do any of the following:

To re-record your name at any time: Press 4 1 6 2

To change your password at any time: Press 4 9
(You will have to change your password on a regular basis)

To change your personal greeting: Press 4 1 1 2 (1 to approve) You may change your personal greeting at anytime by following the above instructions.

Set Up Vacation or Out of Office Message

To record a vacation or out of office message press: 4 1 2 (then 1 to approve)
You can record a vacation or out of office message when you are going to be away from your office for any length of time. When you return, you will be prompted to cancel or keep the greeting.

You may record 2 optional greetings:

  1. Press: 4 1 3 (# to stop recording, 1 to approve)
  2. Press: 4 1 4 (# to stop recording, 1 to approve)

To activate either option, 1 or 2:

  • Activate optional greeting #1: Press 4 3 2 1
  • Activate optional greeting #2: Press 4 3 2 2

These greetings will now play to callers when you do not answer your phone. You may also use these greetings to distinguish between Busy and No Answer greetings.

To use greetings:

  • Record optional greeting #1 as a No Answer: 4 1 3
  • Record optional greeting #2 as a Busy on the Phone: 4 1 4

Now you must activate your greetings for the callers:

To activate No Answer:

  • Press 4 (personal configuration)
  • Press 3 (Call-Handling)
  • Press 2 (choose which optional greeting to activate)
  • Press 1 (Activate No Answer)

To activate Busy:

  • Press 4 (personal configuration)
  • Press 3 (Call-Handling)
  • Press 3 (choose which optional greeting to activate)
  • Press 2 (Activate Busy)

To check messages:

  • From your own desk: Press the Voicemail button, Message button, or dial 96000 then enter your password followed by #.
  • From a co-worker's desk: Press Voicemail button, Message button, or dial 96000, when the system answers, press * # then your extension then enter your password followed by #.
  • Outside the office: Dial your own work number, when your voicemail answers, press * * (star, star), then enter your password followed by #.

After you have dialed in:

  • Press 1 1 to get messages
  • Press 2 to send messages to other users on your system
  • Press 4 to change greetings, re-record name, or change password

After listening to your messages, you will be prompted to do one of the following:

  • Press 7 to DELETE (Quick Delete 3 3 7)
  • Press 9 to SAVE (Quick Save 3 3 9)
  • Press 6 to FORWARD (Quick Forward 3 3 6)
  • Press 8 to REPLY (Quick Reply 3 3 8)

Shortcuts While Listening To A Message

  • 1....Rewind 5 seconds
  • 4....Slow message speed
  • 7....Make message softer
  • 5....Date, Time information
  • 3....Fast Forward 5 seconds
  • 6....Speed up message speed
  • 9....Make message louder
  • 0....Reset speed
  • Press 1 1 quickly to rewind message to start.
  • Press 3 3 quickly to get to the end of message quickly.

Forward Calls to Another Number

To temporarily redirect all calls to an extension or outside number:

  • Press * 0 2
  • Dial extension or number where calls will be sent
  • Hang up.

To cancel call forwarding:

  • Press # 0 2

Send all calls:

To send all calls immediately to coverage:

  • Press * 2 2

To cancel send all calls:

  • Press # 2 2