Support Policy

University Mobile Devices/PDA Policy

  • Develop a clear policy on supported platform and mobile devices.

  • Identify the standard platform and set of supported devices. 

  • Review current University policies on acceptable use and security to address mobile device issues.

  • Recognize mobile devices as compliment to PC / laptop. 

  • Email on mobile devices (recommend reading/sending email on PC/laptop because of attachment compatibility).

Acquisition Policy

The University will purchase and deploy mobile devices required by employees and authorized by the budget administrator.  Smartphone devices must be approved at a VP level. 

Device Upgrades:

  • PDA 18 months
  • Smartphone 12 months

    *Devices not on the website will not be supported.  Upgrades or new devices will be tested within a 2 to 3 month period from the release date.  Once approved, the device will then be made available.

Support

UNIT will provide multiple levels of support for mobile devices – Full Support for University standard mobile devices; Limited Support only for mobile devices using University synchronization and application services; and No Support for all other mobile devices.

 Full Support : Applies only to University owned standard mobile devices and includes:

  • Basic hardware/software support including the installation, configuration, and diagnostic trouble-shooting.

  • Coordinate warranty repair services with vendor.

  • Provide replacement mobile device in warranty period with University standard image/settings.

  • Diagnostic trouble shooting for use of University synchronization and application services.

  • Diagnostic trouble shooting for connection to University wireless network.

User is responsible for:

  • Battery replacement

  • Data loss due to battery misuse or failure

  • Data backup

  • Data loss due to user not synchronizing the PDA with the desktop

  • Infrared communications between devices

  • No support for third party or beta software

Limited Support:  Applies to mobile devices that meet the compatibility requirements of the University synchronization and application interface.  Includes:

  • Diagnostic trouble shooting for use of University synchronization and application services.

  • Diagnostic trouble shooting for connection to University wireless network.

No Support:  Applies to all other devices (non-University owned standard mobile devices).

Synchronization

Standard synchronization setup for each supported device.

 

University Discount

The university has partnered with AT&T Wireless to provide Villanova students cutting-edge wireless devices and services, as well as an array of discounted calling plans to meet students’ needs.

Faculty, staff and alumni also qualify for the discounted calling plans and should visit the AT&T web site above.