MyNova FAQ

If your question is not answered in the FAQ below, you can open a support ticket through the Self Service Help Desk, emailing the Help Desk, or by calling 610-519-7777.

What is MyNova?

MyNova is Villanova University’s web portal that provides personalized access to web services (email, Banner web, Blackboard.) You can customize MyNova so that the information and tools you need and want are available when you log in.

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Who has access to MyNova?

  • Faculty and staff
  • Prospective fulltime undergraduate students
  • Current students

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Can alumni/retirees/visitors access MyNova?

MyNova is currently only available to prospective fulltime undergraduate students, faculty, current students and staff.

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How do I login to MyNova?

Go to http://mynova.villanova.edu and you will see a login area on the left side of the window. Your user name and password is the same as your email login/password.

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I am a prospective student and I forgot my username/password. How do I get my login information?

If you have already had a MyNova account created for you, but do not remember your login information, you can call the Help Desk at 610-519-7777, or send an email to support@villanova.edu. You will need to provide the staff member with your full name and the email address you used when you created your account.

If you do not have a MyNova account, you can get started by calling Admissions office at 610-519-4000.

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Will my browser support MyNOVA?

MyNova is best viewed in Internet Explorer version 7 or higher. Google Chrome and Mozilla Firefox, are also supported.

To find your version of Internet Explorer click Help in IE, then clicking About Internet Explorer. You can download the latest version if Microsoft Internet Explorer by clicking here.

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Should I select the option to save my login information on my pc?

For security reasons, you should NOT opt to have MyNova save your login information. Saving login information potentially permits anyone to logon to that PC with your credentials, allowing them to assume your identity and access to university services and content.

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What do I do if I get a pop-up blocker message?

Like any other unrecognized site per your browser settings, you may get a pop-up blocker. You can add it to the list of trusted sites under the drop-down arrow options.

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Is my information secure? I don’t see a key lock symbol at the bottom of the screen.

To ensure maximum security you must log out of MyNova so other computer users don’t access your personal information. Like any other Villanova site, the information contained within it is secure. Only certain webpages will have the key lock symbol (denotes SSL-secure socket layer) where the security is necessary. SSL is in effect, and runs in the background and is invoked when needed during login or when sensitive information is being passed.

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Does everyone see the same tabs and sections in MyNova?

The default tabs and sections are customized for each person based on their role with the university. For example, anyone taking courses will get a "Student" tab, employees of the university will see a "Work@VU" tab, etc. These tabs can be customized and more tabs can be added. Instructions for customizing can be found int he Quick Start Guide.

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What happens if I forget to log out? Is there a timeout?

Your MyNova session will automatically time out and disconnect after 90 minutes of inactivity and you will be logged out of the system. This is to provide better security for your information.

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How do I make MyNova my browser's Home Page?

  • In IE 7 (or above), open MyNova.
  • Click the Home button's drop down arrow.
  • Select the first option to use this as your only home page.
  • Click Yes.

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How do I add generic Type 2 Email accounts to MyNova?

  • Click Content Layout to the left of “Welcome, Your Name.”
  • Click the Add Tab button (It should be to the left of a button called Fragments.)
  • Name your tab, in this case it would be your Generic Email account name.
  • Under Select the Type, click the radio button next to Framed – URL.
  • Type in the URL: https://webmail.villanova.edu/genericemailaccount@villanova.edu (make sure it is https, not http, it already puts in http:// - you just need to add the “s” and then complete the URL.)
  • Select a position for the tab. You only have a choice between the left or right of the My Tab.
  • Click the Submit button.

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Are public folders still available?

Yes, they are located on the Home Tab in the Links Channel on the Useful Links tab.

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What vendor provides this portal?

M<yNova is Villanova's corporate branding for SunGard's Luminis portal product. Since it is a web portal, Villanova is in charge of the content, design and how it is delivered to you.

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Who are the executive sponsors/stakeholders of this project?

  • Office of University Admission      
  • Department of Human Resources
  • Office of University Communications
  • Office of Registrar
  • Office of Institutional Advancement
  • Office of Financial Assistance
  • Enrollment Management
  • UNIT
  • Financial Affairs
  • Alumni Affairs
  • IT Coordinators and faculty members representing several academic departments.

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Who do I call to get help?

Call the Villanova Help Desk at 610-519-7777 or ext. 97777.

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