Generic Accounts

To access other email accounts (also known as generic email accounts), that you have permissions to, please read the information below: 

How do I access my generic email account?

How can I get access to my Generic Email Account in myNova?

How do I add or remove owners & members?

  • Only owners can add additional owners or members to a generic email account.
  • To add or remove members or owners of the generic email account, please click on the instructions on the right hand side called "Generic Account Maintenance".

Can I access my generic email account another way?

  • You can also access a generic email account (that you own or are a member of) within your own OWA account. Please click on the instructions on the right hand side called “User’s OWA Account”

Looking ahead….

In the future, we will implement a new process for maintaining the generic email accounts.  For example, we will  require a designation of an account owner, who will administer the addition, deletion, or modification of names within the account, as well as manage the account as per these guidelines.

  • These accounts will be created with an expiration date of 1 year, at which time the owner can request a renewal, which will be granted pending verification of ownership and the member list.
  • Shorter expiration dates will be given where appropriate, such as to accommodate specific time-sensitive needs.

If you have any questions, please contact the Helpdesk @ 97777 or

Chat Support Hours:
Mondays - Thursdays: 9AM - 7PM
Fridays: 9AM - 4PM



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Additional Account Information

* GenericAccountMaintenance.pdf
Generic Account Maintenance
* GenericMailboxAccess_Webmail.pdf
Generic Webmail Access