Submit ticket here.
UNIT is a team of motivated professionals that provide innovative solutions and services to our University. UNIT’s divisions are the cornerstone of our mission to provide excellent service and comprehensive Information Technology services to the campus community.
IT Strategic Planning, with the UNIT divisions, develops long-range IT plans that ensure that IT resources advance the University strategy and goals. These plans are regularly updated to reflect changing technology, University goals and developments in higher education. IT Strategic Planning is responsible for benchmarking against representative peer institutions in higher education. Benchmark information is integrated with the IT strategy development process. Emerging technology developments are considered for any new capabilities that can contribute to achieving University goals.
Instructional Technologies consists of four groups. The eLearning group inclusive of support for Blackboard, Learning Analytics and Outcomes and various other third-party applications that support the teaching and learning environment; the Multimedia Technologies group that supports video recording and production initiatives for both academic and promotional activities across campus, the administration of three video production studios and the campus wide digital signage system; the Classroom Technologies group does the technology design, installation and support of campus classrooms; and the Academic Network Support area provides consulting and support for the use of software applications in the teaching and research environments. Support for faculty, staff and students who need assistive technology under ADA is also provided by the academic support area.
The Network and Communication Services division manages all communication services for the campus network and Internet access, including voice, wireless, network security, and other related services. The goal of Network and Communication Services is to provide seamless and quality network connectivity. Responsibilities include: design, installation, maintenance, and service of the voice and data network, wired and wireless network infrastructure, Internet and Internet 2, network firewalls and IT Security. The department is comprised of 3 sections: Network Operations, Telecom, and Data Networks.
The Enterprise Operations team is responsible for managing overall IT day to day operations of the University’s storage and compute infrastructure with the goal of improving stability, performance, security and end user satisfaction. They provide oversight in planning and managing infrastructure architecture, production support, systems and database administration. They ensure UNIT’s enterprise systems performance and service levels are met.
Technology Support Services consists of 5 teams (HelpDesk Services Team, Hardware Services Team, Desktop Management Team, College IT Support for COE, and College IT Support for VLS) that provide a wide variety of front-facing IT services and solutions to the Villanova Community. IT support and service offerings consists of phone support, on-call/desk side support, remote support, E-mail support, chat support, hardware support and self Service. The Desktop Management team is responsible the endpoint devices and strategy while aligning with IT Security best practices. TSS is also responsible for all IT Marketing and Communication efforts which promotes IT services and solutions, and communicates outages, maintenance and issues to the campus.
University Information Systems team develops, integrates, maintains, and supports all University-wide administrative systems and applications. System responsibilities include student information systems, alumni and advancement systems, HR and finance systems, document imaging and management, and reporting and analytics. Working in partnership with governance committees, they provide oversight and planning to align with the Villanova University mission.
University Card Systems provides the Villanova Community with the "Wildcard", allowing convenient, effective, mobile, and secure access to all card related services, universally accepted on campus and at selected off-campus sites.
Program Management Office develops methodology, processes, tools, metrics and management information that will provide assurance that all aspects of technology initiatives at Villanova University are coordinated, supported and executed efficiently across the community using a prescribed project management process.
UNIT’s PMO processes are aligned with industry best-practices and designed to ensure each University IT project is institutionally aligned to the goals, objectives and mission of Villanova. To ensure optimal resource utilization (people, processes, equipment, and budget) quarterly project planning meetings are held to monitor and control project performance across UNIT’s project portfolio. UNIT’s PMO also supports many other programs including a reward and recognition program, Alternate Work Schedule (AWS), Buddy Program (for onboarding new hires), University Diversity Blue Print, Emergency On-Call List, Mission-Centered Hiring Practices; Marketing and Communication (MARCOMM) Research Sharing, Training, and, University’s IT Security Awareness Campaign.
Web Services & Technologies team provides responsive web and application design, development, hosting, web technology and much more to support Villanova University departmental and personal web needs. The team consists of developers, programmers, project managers, and content organizers who focus on end user experience and IT solutions.
The Office of Information Security strives to deliver and maintain an integrated program that safeguards the University’s information assets against unauthorized use, disclosure, modification, damage or loss and supports the University’s strategic goals and priorities.
UNIT’s IT security and information protection strategy includes the University’s computer incident response plan, assessment of security in existing and new IT contracts, regulatory compliance and data privacy program, IT risk assessment lifecycle, and IT security awareness and communication campaign. The University’s Program Management Office (PMO) has instituted the requirement that all IT projects have information security addressed from the start, and reviews at every phase of the project lifecycle.
This is accomplished through assessing and developing robust security policies, implementing technical measures to protect campus resources, educating users about security related issues, and developing mechanisms to react to incidents and events that endanger the University’s information assets.
Chat Support Hours:
Mondays - Thursdays: 9AM - 7PM
Fridays: 9AM - 4PM
Submit ticket here.
If you are currently experiencing network connection issues, please fill out and submit this form so that we can help troubleshoot this issue.
Apply for a job working in UNIT
Get connected to the most current and accurate research in the IT industry
Vice President and
Chief Information Officer
Assistant Vice President - Enterprise Technology Services
Assistant Vice President - Instructional Technologies
Assistant Vice President - University Application and Information Systems
Assistant Vice President - Office of the CIO
Project Management Office
Assistant Vice President - IT Strategic Planning
Director - University Card Systems
Director- Enterprise Operations and Academic Computing
Director - University Information Systems
Director - University Information Systems
Director - Technology Support Services
IT Communications Officer
Director- Multimedia Technologies
Director- Learning Technologies
Chief Information Security Officer