For on-campus laptop repairs and support visit the TechZONE, Vasey Hall, Rm. 101
The University encourages all students to take their University issued laptop with them on their study abroad experience. In the event that you experience technical difficulties with your laptop or if your laptop is stolen while you are abroad, follow the steps below to secure fast and reliable service. Please note worldwide power requirements below.
Contact the Villanova Self Serve Helpdesk at UNIT Self-Service Help Desk (SSHD), or call the Villanova HelpDesk @ 610-519-7777 or email: firstname.lastname@example.org for all hardware and software service issues. If you require Dell or Apple service while abroad, please contact the Villanova Helpdesk first. Please note that service level response while abroad is controlled by the local Dell or Apple service organizations. You will not receive the same level of service abroad that you receive on campus.
Before using AC power in a foreign country, you may need to obtain a new power cable that is rated for use with the level of electrical voltage in that country. The power cable supplied with Dell notebook systems sold in the United States is rated to handle 115 volts.
Students are encouraged to obtain additional insurance for all personal belongings, including their VU issued laptop when traveling abroad. For further details please see Insurance.