For on-campus laptop repairs and support visit the TechZONE, Vasey Hall, Rm. 101
The University has comprehensive computer usage policies. Please familiarize yourself with the following policies:
If you require service for your Villanova issued laptop, please use the Villanova Self Service Helpdesk at UNIT Self-Service Help Desk (SSHD), or visit the walk in support center, the TechZONE, at 101 Vasey Hall, or call the Villanova Help Desk at 610-519-7777 or email firstname.lastname@example.org. If you are studying abroad and require service, contact the Villanova Self Service HelpDesk at UNIT Self-Service Help Desk (SSHD), or call the Helpdesk at 610-519-7777 or email email@example.com. These are the only methods to receive Villanova laptop support. Please note if you contact Dell or Apple service directly, you may be charged for service related parts.
In the event of a theft off campus the student is required to file a local police report, and contact Villanova University's Public Safety Office at 610-519-6979. If the theft occurs on campus, contact Villanova University's Public Safety Office. After contacting the Public Safety Office, then contact the Villanova Laptop Program Manager at 101 Vasey Hall to prepare a replacement laptop. The laptop replacement charge will be added to the student's tuition.
It is recommended that student's participating in the Laptop Program at Villanova check with their parent's homeowner's insurance to get coverage for the laptop in case of loss, damage or theft of the computer. Some homeowner's insurance companies will want a "bill of sale" for the laptop. Since the machine is leased through the University, there is no bill of sale for the computer. The Laptop Program Manager can, however, provide the student with a letter stating the make, model, serial number and the cost the student is responsible for in case of loss, damage or theft of the computer. If your homeowner's insurance will not cover the laptop, we have a list of companies that provide renter's insurance for students.