Maintenance Requests

If your request does not fit into one of the categories listed, please contact the Office for Residence Life at 610-519-4154 for assistance.

Please note in order to submit a service request, you must be logged into your MyNova account.

Problem or Service Needed What To Do?

Apartment Appliances

General Maintenance

Heating / Cooling




Electrical Walls / Ceilings

Fire Safety Equipment


Furniture *

Pest Control / Extermination *

Washers and Dryers *

Room combination not working

Room key not opening door

Use this ONLINE FORM to submit a service request directly to the Facilities Management Office or Residence Life.

Tips for completing the form:

After you choose the building for which you are requesting service, choose ORL (Office for Residence Life).

You will receive a confirmation email upon your submission of this form. Keep this Work Request Number for follow-up.

Once your Work Request is submitted, your information is then verified by the Facilities Office or Residence Life*.

Lock combination change

Lost key

Since identification is required, please go to the Office for Residence Life - 2nd floor Kennedy Hall
Cable Television
(including damaged cable jack)

Email UNIT User Support at or call the UNIT Help Desk at 610-519-7777.

Students must supply their own Coaxial Cable Cord for TV.

Computer and Internet
(including damaged data port)
Email UNIT User Support at or call the UNIT Help Desk at 610-519-7777.

Vending Machines

Email the location of the machine and your concerns to Dining Services at


If your request is an emergency, please call:

  • Monday-Friday, 8:00 am-3:00 pm: Facilities Management Office, 610-519-4420
  • All other times: Public Safety at 610-519-6979