1998 Work Process Improvement Award Recipients

Recipient Years: 2013 • 2012 • 2007 •  2006 •  2005 •   2004 •  2003 •  2002 •  2001 •  2000 •  1999 •  1998 •  1997

November 1998 Individual Award

Jennifer Brotherson (Registrar)
Jennifer received the work process improvement award because her project enhances operational efficiency during registration, course adjustment, and drop & add periods by changing the way we store the forms we collect from all of the students. The office used to pile all of the forms together and then have work study students spend months filing them. Jennifer purchased alphabetical file folders and put one set on each desk. Now, forms are put in file folders by letter. Consequently filing time has been reduced dramatically. This time saving frees up work studies to be utilized for other tasks.

A time study was done to support this process improvement:

Traditional Method Cost
15 hrs/wk x 8 weeks x $5.75/hr $690.00
x 2 semesters (fall & spring) $1318.00
10 hrs/wk x 4 weeks x $5.75/hr(Summer) $86.25
Total: $1610.00
Improved Method Cost
15 hrs/wk x 8 weeks x $5.75/hr $258.75
x 2 semesters (fall & spring) $517.50
10 hrs/wk x 4 weeks x $5.75/hr(Summer) $86.25
Total: $603.75
Total Savings: $1006.25
The process also enhances the quality of services provided via increasing our efficiency in locating 'problem' registration or drop/add forms for auditing purposes for students, bursar, and academic departments.

March 1998 Individual Award

Mike Powers (Mail Services)
Mike received the work process improvement award because his project:

  • Enhances quality of service and operational efficiency by automating the central stores ordering procedure. This has cut several days off the overall process of getting supplies.
  • Generates a documentable cost savings by utilizing our existing office automation package to process the users request which removes the need for printing paper forms.

November 1998 Team Award

Joan Canci, Terri D'Alesio (Dining Services)
Terri and Joan received the work process improvement award for their suggestion to use silver lined baskets to distinguish special orders from standard orders which are placed in white lined baskets. This idea was selected because it:

  • Enhances the quality of service in the dining areas by insuring that the customer is only charged for what they have ordered.
  • Enhances operation efficiency by reducing the time spent at the register determining what the customer has purchased.
  • Generates revenue by providing a fool proof mechanism for properly charging customers for all of the extras.

April 1998 Team Award

Suzanne Davidson, Gabe Liberatore, Jay Manzi, Jim McKee, Kevin O'Donnell, Rick Ovelman (Facilities Management)
The recycling team received the work process improvement award because their project:

  • Enhances quality of service by providing for a clean and healthy environment.
  • Generates a documentable cost savings via producing revenue for materials sent to recycling centers as well as providing a cost avoidance by decreasing the amount of debris we must send to waste treatment centers.