1997 Individual Award
Louise Green, Falvey Library
The award was given for the consistent and dedicated service which she has demonstrated while providing information to faculty, students and staff by answering specific questions and selecting the most appropriate reference materials in both print and electronic format. Green began her association with the Falvey Library in 1966 as a part-time librarian and assumed full-time responsibilities in 1974.
1997 Team Award
Cross-Functional Project: Controller's Office, Facilities Services, Purchasing, Financial Affairs, Graphic Services, Athletics, Mail Services, Purchasing, Facilities Management - Sharon Bain, John Blair, Leo Dolan, Donald Friedman, Harry Gray, Rosemary Mazzotta, Michael Powers, Ellen Urben, James Zaleski
The Campus Parcel Delivery Team was formed as result of a VQI suggestion. This Cross-Functional Team received the award for:
- Improving service and simplifying the procedures for shipping and mailing by departments.
- Reducing costs for on-campus delivery by an estimated $63,000.00 annually.
- Establishing a preferred customer discount with UPS saving an additional estimated $19,000.00 annually.
- Establishing an end-of-semester shipping program for students.