Health Advocate, the nations’ leading healthcare advocacy and assistance company, offers two valuable services. The Healthcare Help service features personalized help to resolve clinical and insurance-related issues, and the Employee Assistance Plan (EAP)+Work/Life program offers short-term counseling and support for personal, family and work issues. Health Advocate is available 24/7, and ensures that all personal information is kept confidential and private.
Feature 1: Healthcare Help
You have unlimited access to a highly trained Personal Health Advocate (PHA), who can help you navigate the healthcare and insurance systems, efficiently and dependably. The PHA can assist you with finding the right providers, negotiate fees on uncovered medical bills, locate second opinions, provide cost comparisons for medical procedures and much more.
A licensed EAP professional can provide short-term counseling by phone or email, to help you better cope with personal, family and work issues. The Work/Life specialists can assist you with locating the right support services, from childcare and eldercare to legal help. This includes up to 5 in person free counseling sessions per issue per year.
Who is Eligible?
The Health Advocate services cover full-time, benefits eligible faculty and staff along with their spouses, dependent children, parents and parents-in-law.
Further details can be found in the Health Advocate Get Started Guide. You can reach Health Advocate’s Healthcare Help and EAP+Work/Life services by visiting by calling the toll free number 866-799-2728.
Faculty/staff website: www.HealthAdvocate.com/villanovastaff
Student website: www.HealthAdvocate.com/villanova.
Please note: First time faculty & staff users will need to create a user name and password.