Health Advocate

health advocate

Health Advocate, the nations’ leading healthcare advocacy and assistance company, offers two valuable services. The Healthcare Help service features personalized help to resolve clinical and insurance-related issues, and the Employee Assistance Plan (EAP)+Work/Life program offers short-term counseling and support for personal, family and work issues. Health Advocate is available 24/7, and ensures that all personal information is kept confidential and private. 


Feature 1: Healthcare Help

You have unlimited access to a highly trained Personal Health Advocate (PHA), who can help you navigate the healthcare and insurance systems, efficiently and dependably. The PHA can assist you with finding the right providers, negotiate fees on uncovered medical bills, locate second opinions, provide cost comparisons for medical procedures and much more.  

Feature 2: EAP+Work/Life

A licensed EAP professional can provide short-term counseling by phone or email, to help you better cope with personal, family and work issues. The Work/Life specialists can assist you with locating the right support services, from childcare and eldercare to legal help.

Who is Eligible?

The Health Advocate services cover full-time, benefits eligible faculty and staff along with their spouses, dependent children, parents and parents-in-law.

Getting Started

Further details can be found in the Health Advocate Get Started Guide. You can reach Health Advocate’s Healthcare Help and EAP+Work/Life services by visiting by calling the toll free number 866-799-2728.

Faculty/staff website:

Student website:

Please note: First time faculty & staff users will need to create a user name and password.

LifeWorks is now easily accessible on mobile devices.

The new LifeWorks Mobile app is simple to install, easy to use, and makes LifeWorks accessible wherever and whenever you need it. You'll find:

     •  instant phone access to LifeWorks toll-free number — just click on "Need Assistance."
     •  easy searches to find what you need by topic area, key word, and content type.
     •  LifeWorks articles and booklets in an easy-to-read mobile format.
     •  podcasts and audio tracks you can listen to.

Just install the app from the app store for your iPhone or Android device using the links below or look for "LifeWorks" in the app store. The app will be available for BlackBerry soon. The first time you use the app, enter your LifeWorks user ID and password (User ID: villanova, Password: 1009). Choose "Remember me" when you log in and the app will open directly the next time you use it, without requiring you to log in.

iPhone  Android